Before your holiday

Parking a second car or boat trailer is usually against a fee on the central parking lot of the campsite or sometimes even outside the campsite. If you are travelling with two cars or if you have a trailer with you, please ask us about the possibilities by submitting a request here in our helpcenter.

On our website you can see per accommodation what additional costs you have to pay on the spot. Here you can see which mandatory costs there are and which extras you can add if you wish. You often have to pay a deposit on site, which you will get back when you leave the accommodation in the desired condition. Tourist tax often also has to be paid on the spot. We often do not know how high this is exactly. The local government determines the amount and this often depends on the season and the age of the travelers.

During the early and late season, facilities have limited availability or are completely closed. A campsite often decides whether certain facilities are open based on campsite occupancy and/or weather conditions. You should be aware that in early and late season, swimming pools may not be open or at least be open to a limited extent. Other facilities may also be closed if there are not enough guests to keep them open. A campsite always has the right to change the opening hours of facilities without specifying the reason.

In many cases, it is not possible to rent a bbq at the campsite. If your accommodation does not have a barbecue, you should assume that you cannot use one. Sometimes a campsite has central bbq areas, if this is the case at the campsite of your choice, you can find this under the facilities tab at the campsite of your choice.

Each campsite sets its own rules regarding the use of the pool and any slides. This may mean that children under a certain age or height are not allowed to use some (facilities in the) pools. Also, the use of air mattresses or inflatable figures is often not allowed. The opening hours of the swimming pool(s) often vary according to the season, in high season they are often open longer. It also sometimes happens that the swimming pools are closed during the siesta, this is particularly common in Italy.

We understand that the presence of a charging station is becoming increasingly important. Campsites are also trying to accommodate the increased demand. However, it is still very common that charging posts are not present. Or that only 1 or 2 charging posts are in use. If we do have the information, you can find it under the facilities tab from the relevant campsite.

The beds in camping accommodation are often modest in size. Please note that most beds are no longer than 1.90 metres. We also offer accommodations with beds of 2 meters in length. The single beds are often 80 centimeters wide, but 70 centimeters are also sometimes found. The double beds are often 1.60 meters wide, but smaller and larger also occur. You can see the dimensions of the beds for each accommodation on our website if you click on more information for the accommodation of your choice.

In many cases a coffee machine is provided, however, this is certainly not the case in all cases. A "coffee maker", can also be a cafetiere, these are often used in Mediterranean countries to make coffee. We always try to get this information clear in advance and publish it on our website, however, there can always be changes in an inventory.

An iron and ironing board are not part of the inventory of your accommodation. If there is a launderette on the campsite, you will often find an iron and ironing board there.

We have a large number of campsite maps showing the accommodation of our partners. Feel free to ask us to send it to you by submitting a request before or after making your reservation, we will gladly send you the correct maps. The maps are always subject to change, as sometimes accommodations are moved during the winter months or in the spring.

The pictures on our website are there to give you a general impression of the accommodation in question. The photos are not always taken at the campsite that you are looking at. Of course the accommodation has the facilities as described on our website. However, the environment, layout and decor may vary.

In some cases bed linen and/or towels are included. You can find the information about this on our website in the section concerning your accommodation under "extras included" or "extra's to be booked". If towels and/or bed linen are not bookable, you must bring them yourself. In some cases the bed linen is disposable, it will be mentioned if applicable. When it is possible to book linens with your accommodation, often this has to be done at least 4 weeks before arrival as stock is limited onsite. 

We are a member of the SGR and pay a fixed contribution to it. Our customers must also pay a contribution of 10 euros per booking. This guarantee fund ensures that you receive your money back if we go bankrupt against expectations. Or the guarantee fund ensures that your holiday can still go ahead. It is therefore a guarantee for you as a customer that your money is safe with us.

In some cases, the campsite would like to receive your car registration number in advance. If this is the case for your booking, we will contact you to ask for your registration number.

We offer accommodations only. For ferry crossings, airplane tickets and car hire, we have to refer you to the relevant suppliers. By searching the world wide web, you can find the relevant suppliers and their offers.

You can simply make a booking online. Follow all steps and wait for your confirmation. You will first receive a confirmation which states that you will have to wait for your final (2nd) confirmation /invoice. As soon as you have received the final (2nd) confirmation your booking is confirmed.

You will receive an initial confirmation from us immediately after booking indicating that your reservation or booking request has been received in good order. We always need to carry out an extra manual check. As soon as this has been done, you will receive your final travel confirmation/invoice from us. Only then should you start arranging additional matters such as your flight tickets. (Please always check your " spam" folder. )

After you have received the first provisional confirmation of receipt, some time may elapse before you receive the final travel confirmation/invoice. Especially if you make the reservation outside office hours. If you have made the reservation during the weekend, you will receive the final travel confirmation/invoice on Monday. If you make the reservation from Monday to Friday in the evening, you will receive it the next day. If you make the reservation during office hours, in most cases you will receive the travel confirmation/invoice on the same day. On bank holidays you will receive the travel confirmation/invoice on the next working day. Tip: check your spam mailbox to be sure!

You can pay for your holiday through our portal, you can access it by clicking on the link in your invoice and enter your customer number and booking number. You can use your Mastercard/Visacard or pay using the online payment method provided (if applicable). If you wish to make a bank transfer, this cannot be done in the customer portal. You can organize a wire transfer with your bank. Please make sure to mention your booking references. Our bank details can be found on your invoice.

For all reservations outside 8 weeks before arrival, you do not have to make a payment immediately during the booking process (in some cases you do have to pay 25 % upon booking). You will receive your booking invoice and have up to 3 days after making your reservation to pay the deposit of 25% of your booking amount. The remaining payment must be made 8 weeks before your arrival date. These terms can also be found on your booking agreement. If you book a holiday within 8 weeks before your arrival date, you must make the payment in full during the booking process.

You can pay via a bank transfer or via the customer portal.  You can log into your customer portal with your booking number and your customer number. You can then use your credit card (Visa and Mastercard) or in some cases you can use an online payment system to pay. In some cases the initial payment has to be done upon booking using your creditcard.

The deposit is 25 % of your booking amount. The deposit must be paid within 3 days (in some cases upon booking !) after making your reservation. If you book a holiday within 8 weeks before arrival, the entire payment must be made immediately. In that case there is no deposit. If you book your trip during our early booking period, the first deposit is only 15% ! The deposit of 10% will follow on the date that the early booking period expires.( the first of February)

The balance has to be paid 8 weeks before your arrival date. When making a reservation within 8 weeks before arrival, the total amount has to be paid immediately while making the reservation.

Yes you will receive a confirmation of your payment. You can also check your payment status in your customer portal. Please use the link in your invoice, enter your customer number and invoice number and you will gain access to your reservation. Here you can see the status of your balance.

You can cancel/rebook your booking free of charge until 01/02/2024 (only applies to new booking arriving after 01/04/2024 - not for rebookings. After the1st of February there will be cancelation costs if you wish to cancel. For changing a booking, we have to look into this case by case. Please submit a request in our helpcenter if you want to change your reservation.

To do so, please submit a request in our helpcenter. We will then contact you to discuss the possibilities and consequences to the total booking amount with you.

This is different for each partner we work with and also depends on the type of change. In case of a change, please submit a request in our helpcenter. We will gladly inform you about the possibilities.

Please read the information in our terms and conditions section regarding making a change to your booking. In general a change in name or date of birth is no problem, as long as the person who made the reservation remains the same. If you want to make change regarding your arrival or departure date please submit a request. We will find out for you if it is possible and which costs might be involved. If you want to change your reservation to a different campsite or accommodation in most cases there will be a cancellation fee. Please submit a request regarding what change you want to make and we will inform you what the fee will be.

You can submit a request in our helpcenter, please inform us about the correct name and your booking number. We will change your reservation accordingly and send you a new confirmation by mail.

If it is allowed in your accommodation, we can add more people to your reservation. Please be aware that some of the partners we work with charge extra costs for extra persons. Sometimes the price is based on 4 persons staying in an accommodation also when 6 people are allowed. If you want to add a 5th or 6th person in these cases, there will be an extra fee per night. If you want to add extra persons to your reservation please submit a request in our helpcenter with the details of the new travellers and we will handle your request.

Please submit a request in the help center, please add your booking number and mention that you want to cancel your reservation. If you are entitled to a refund, please also mention your IBAN number. Please always use the email adress from which you have received your confirmation.

The cancellation fee depends on the date on which you want us to perform your cancellation. The closer to your arrival, the higher the cancelation fee. You can find the conditions in our terms and conditions section on our website. 

We are sorry to hear that your flights have been cancelled. You cannot cancel your accommodation without costs. The normal cancellation fees apply (terms and conditions). We can look with you whether it is possible to reschedule your trip to another date. Or perhaps we can look at other possibilities at another destination. Please click here to send us a message. We will look into it and inform you about the possiblities. 

This is possible in theory, as long as we have not yet received an answer from the provider. Once we have received a positive response, the reservation is final and can no longer be cancelled free of charge.